Terms and conditions of use



TERMS AND CONDITIONS

The Terms and Conditions in question apply to every article and/or product put on sale by shoes made for me on their website.

ORDER

From the moment the Buyer confirms his/her order by clicking on the « Purchase » button during the ordering process, and after having checked in his/her basket the contents of his/her order, the Buyer will definitely valid the sale by paying and it will be considered as accepting with full knowledge the Terms and Conditions of the order in question. More particularly, the Buyer will be considered as accepting the Terms and Conditions in question, the prices, volumes, characteristics, quantities and delivery periods of the products on sale and ordered by the Buyer.

This order will be confirmed by the sending of an e-mail to the Buyer. The Buyer is informed that this e-mail will be sent to the e-mail address entered by the Buyer during the execution of his/her order.

We reserve the right to :

  • refuse any order for legitimate reasons and more particularly in the case where the ordered quantities are abnormally high compared to the usual quantities ordered by the purchasers as consumers,
  • in case of unavailability of the product,
  • in case of impossibility to fulfill the order
  • in case of obvious intention from the customer to damage our website.

ORDER CANCELLATION/MODIFICATION

All the orders can be cancelled or modified by the customer within a maximum period of 12 hours starting from the day of the order, except :

- Special orders : manufactured on order only, whose models are not in stock and we have to manufacture for our customers at the time of the purchase.
- Customized orders : modified by the customer and customized.
- Made to measure orders.

PRICE

The prices of the products on sale on the website shoes made for me, mentioned in euros, are those applicable at the time of the order execution by the Buyer. The sale prices can be modified by shoes made 4 me at any moment. This modification will be brought to the customer’s attention BEFORE he/she places any order, if required.

These prices do not include the delivery prices, charged in addition to the price of the purchased products and more generally any other specific costs pointed out during the order validation. The delivery prices will be pointed out before the order noting by the Buyer. The various modes of delivery are provided hereinafter in the Terms and Conditions and can be modified at any moment by shoes made for me.

The articles and/or products are provided at the applicable price at the moment of the order execution.

The sale prices of the articles and/or products appearing in our website at the moment of the order noting are mentioned in Euros, all taxes included, excluding participation to delivery prices or availability. Thus they are likely to be modified at any moment given that the ordered merchandise is charged at the price applicable at the moment of the order noting. We do not collect tax/duties on orders shipped outside European Union. For all deliveries outside European Union, the customer are responsible for all duties, taxes and customs fees.

In case of discount prices (sales, special offers, stock clearance) we commit to applying this price to any order placed during the advertising period. The prices pointed out on our website are guaranteed for the on-line period and while the stocks last. They include the VAT rate applicable on the day of the order.

AVAILABILITY

Availability of each article and/or product is pointed out on the article and/or product information form and during your order summary.

Offers presented by SHOES MADE FOR ME are applicable as long as they are mentioned on the website and while the stocks last.

Information about the availability of the products is provided to the Buyer when he/she places his/her order. Any sold-out product will not lead to the order validation.

Shoes made for me will not be held responsible for the non-execution of the contract in case of "out of stock", excluding the case of special offers with no intention to sell off the stock, or in case of inavailibility of a product because of a case of force majeure.

In any case, and in the event of a product unavailability after the order execution :

  • The Buyer will be informed by e-mail as soon as possible,
  • The Buyer is able to check the detail of his/her order project and to correct possible mistakes until his/her order confirmation,
  • From the moment the Buyer confirms his/her order by clicking on the « Purchase » button during the ordering process, and after having checked in is/her basket the contents of his/her order, the Buyer will definitely valid the sale by paying and this will  be considered as accepting with full knowledge the Terms and Conditions of the order in question. More particularly, the Buyer will be considered as accepting the Terms and Conditions in question, the prices, volumes, characteristics, quantities and delivery periods of the products on sale and ordered by the Buyer.

This order will be confirmed by the sending of an e-mail to the Buyer. The Buyer is informed that this e-mail will be sent to the e-mail address entered by the Buyer during his/her order execution.

PAYMENT

For your comfort, Shoes made for me accept 3 methods of payment :

  • Secured CREDIT CARD 

The shipping of your order will be done as a priority in a 24h period maximum.

  • BANK TRANSFER

The necessary account’s number for your bank transfer will be pointed out on your payment page during your order.

The shipping of your order will be done after the receiving of your bank transfer on Shoesmade4me's account.

  • CREDIT CARD via Paypal :
  • What is Paypal ?

  • Payment control

    • SHOESMADE4ME reserve the right to check the personal data given by the customer and to adopt the measures considered necessary to control the fact that the person whose bank account is debited is really the person who placed the order, this in order to avoid any fraudulent payment.

      This control could be a request for a proof of identity and/or address and/or bank documents (bank account details or cancelled cheque). The lack of answers from the customer to this kind of request in a 2-day period following the request made by SHOES MADE 4 ME will automatically lead to the cancellation of the order in question, without the possibility of complaint later.

      SHOES MADE 4 ME will also be free to proceed to the direct cancellation of an order which may present one or several risk factors of a fraudulent credit card use.

SENDING AND DELIVERY

TREATMENT :

Your order is processed in a 24-hour period maximum depending on your payment validation.

(For payments via Cheque or bank transfer, the sending of your order will be done as soon as they are received)

PERIODS :

The delivery period is 3 to 5 working days* depending on the transporters.

*Workind days for any product in stock.

TRANSPORTERS :

Your products will be delivered via the following transporters : Fedex, Seur, UPS or Chronopost.

PRICE :

The delivery cost of your order is depending your country, the delivery cost will be automatically calculated during the registration of your address during your order.

The delivery costs are charged to the customer. The different options as well as their costs are presented during the order execution and explained in the order summary before payment.

DELIVERY :

Delivery is made in compliance with your order. Every delivery is considered made as soon as the product is available for the buyer. The buyer must check the products when he/she recieved them and make any justified complaint in a 3-day period absolutely from the delivery and this, subject to debarment.

SHOES MADE 4 ME endeavours to respect the delivery periods as indicated when the order is accepted, depending on the reference logistic period within the profession. Shoes Made For ME reserve the right to adopt an alternative transport method if the package’s size or weight requires it. 

TRACKING :

We send you an expedition e-mail indicating your package’s tracking number, whether with Chronopost, Fedex, GLS or UPS.

If you are waiting for your package and the period mentioned in our tracking order e-mail is over, contact us as soon as possible in order to solve the problem.

Damaged package :

In any case, the package is owned by the customer and travels at his/her own risk. Packages leaving our premises are always checked and are handed over to the transporters in a perfect state. If the package is damaged, torn or open, it is your responsability to make any necessary complaint, even to refuse the package and contact us in order to inform us as soon as possible. If the damaged packaged was dropped off in your mailbox or handed over to your caretaker, it is then considered as accepted as is.

RETURNS OF PRODUCTS

Every article and/or product can be returned for an exchange or a repayment, excluding :

Every article and/or product can be returned for an exchange, excluding :

  • CUSTOM-MADE products
  • MADE TO MEASURE products
  • Products on special order which were customized (change of the material’s colour, special shoe size, product customization or any other modification compared to the base product).
  • Special orders : manufactured on order only, whose models are not in stock and we have to manufacture for our customers at the time of the purchase.

The choice and the purchase of one or several articles and/or products on our website are held under your only responsibility.

The impossibility (complete or incomplete) to use them because of incompatibility, particularly, can not lead to any indemnification, repayment of these custom-made or customized products, and shall not be held under Shoes made for me’s responsibility.

Instructions for return of products

Whatever the reason why you return the products to Mes chaussures et moi, it is recommended to the Buyer to respect the following instructions in order to make return easier :

  • Ask for a return authorisation number with an e-mail after having explained the reason why you return the products.
  • Use the original wrapping to return the product.
  • Send the package to the following address :

                                   MCM Zapybotas
                                   C/Doctor Ferran 12
                                   Edificio Malagueta 1B
                                   29780 Nerja
                                   SPAIN

In case where return is under Shoes made for me's responsibility, the delivery costs will be charged to SHOES MADE FOR ME.

In any case, to return or change  items, for countries outside European Union, the customer are responsible for all duties/taxes and customs fees.

Customer service

For any question, complaint, information about one of your order, Shoesmadeforme make available for you a phone number  : +34 952.03.08.33

You can contact the Customer service Monday to Thursday from 10 am to 5 pm and Friday from 10 am to 12.30 am.

In case of phone indisponibility, you can write to the Customer service. We commit ourselves to answer as soon as possible at the following contact link : http://www.shoesmade4me.com/contact

For a better request process, please give the order’s number and any other reference enabling to identify you better.

Right to cancel

The Buyer has a 14-day period from the reception day, to return at his/her expense, the ordered products for repayment.

In compliance with European Directive 2011/85/UE, the Buyer has a 14 days period from the reception of the package containing the products ordered by him/herself or by the order addressee, to return the article and to ask for repayment without fee excluding delivery and return costs charged to the buyer.

Repayment will be done by bank transfer or Paypal return using the same payment method than to buy, expressed after he/she exercised his/her right to cancel, at the latest within the 30 days following the date when this right is exercised.

Legal guarantee

The buyer benefits from the dispositions of the compliance legal guarantee and from the hidden defects legal guarantee.

EXCHANGE OF PRODUCTS

In compliance with European Directive 2011/85/UE, art. 16 chapter III : Every article and/or product can be returned for an exchange, excluding :

Every article and/or product can be returned for an exchange, excluding :

  • CUSTOM-MADE products
  • MADE TO MEASURE products
  • Products on special order which were customized (change of the material’s colour, special shoe size, product customization or any other modification compared to the base product).
  • Special orders : manufactured on order only, whose models are not in stock and we have to manufacture for our customers at the time of the purchase.

The choice and the purchase of one or several articles and/or products on our website are held under your only responsibility.

The impossibility (complete or incomplete) to use them because of incompatibility, particularly, can not lead to any exchange of these custom-made or customized products, and shall not be held under Shoes made 4 me’s responsibility.

To ask for an exhange of product, it is recommended to the Buyer to respect the following instructions in order to make the exchange process easier :

  • Ask for a return authorisation number with an e-mail after having explained the reason why you want to exchange the products.
  • Use the original wrapping to return the product.
  • Send the package to the following address :

                                   MCM Zapybotas
                                   C/Doctor Ferran 12
                                   Edificio Malagueta 1B
                                   29780 Nerja
                                   SPAIN

For a better request process, please give the order’s number and any other reference enabling to identify you better.

In any case to return or change some items, for countries outside European Union, the customer are responsible for all duties/taxes and customs fees.

Legal guarantee

The buyer benefits from the dispositions of the compliance legal guarantee and from the hidden defects legal guarantee.

TERMS AND CONDITIONS

In compliance with Article L.124 of the French Civil Code, non-emancipated minors are not able to establish a contract. Consequently, the orders intended for minors must be placed by the parental authority. In case of accidental collection of nominative data relating to a minor, the parental authority is able to appeal against their preservation and/or their transmission to a third party.

SHOES MADE FOR ME reserve the possibility to modify at any moment, and without notice, the Terms and Conditions in question. The order will be subjected to the Terms and Conditions when it is executed.

Consequently, the fact for every buyer, natural person or legal entity, to place an order implies the whole agreement and without reservation to this Terms and Conditions which supersede any other documents such as leaflet, catalogues, emitted by the seller and which only have an indicative value.

No particular condition can, except formal and written acceptance of the seller, prevail over the Terms and Conditions. 

Despite all the deployed efforts to guarantee you the accuracy of every data available on our website, consistent updatings of these data are made at any moment. We disclaim all responsibility as for any inaccuracy or omission of the data available on our website as well as any damage resulting from a fraudulent intrusion of a third party which would lead to a modification of these data. Our responsibility would not be held for all the inconveniences or damages inherent to the use of the Internet, in particular a rupture of service, an external intrusion or the presence of computer viruses. Colour reproduction on the articles and/or products on the website is not contractual in that envisioned colours can have a different appearance than the colours of delivered articles and/or products according to each computer configuration and to the picture quality for each screen, even each printing device. Consequently, despite all our attention on the pictures on our website to represent the articles and/or products in the most accurately way possible, slight differences may exist with delivered articles and/or products.

Hyperlinks creation to the website www.meschaussuresetmoi.com can not be done without the special, written and preliminary authorization of Mes Chaussures et Moi. Mes Chaussures et Moi shall not be held responsible for content, advertisement, the products or services available on or from the linked websites by a hyperlink to its website.