Terms and conditions of use



TERMS AND CONDITIONS

The Terms and Conditions in question apply to every article and/or product put on sale by shoes made for me on their website.

ORDER

From the moment the Buyer confirms his/her order by clicking on the « Purchase » button during the ordering process, and after having checked in his/her basket the contents of his/her order, the Buyer will definitely valid the sale by paying and it will be considered as accepting with full knowledge the Terms and Conditions of the order in question. More particularly, the Buyer will be considered as accepting the Terms and Conditions in question, the prices, volumes, characteristics, quantities and delivery periods of the products on sale and ordered by the Buyer.

This order will be confirmed by the sending of an e-mail to the Buyer. The Buyer is informed that this e-mail will be sent to the e-mail address entered by the Buyer during the execution of his/her order.

We reserve the right to :

  • refuse any order for legitimate reasons and more particularly in the case where the ordered quantities are abnormally high compared to the usual quantities ordered by the purchasers as consumers,
  • in case of unavailability of the product,
  • in case of impossibility to fulfill the order
  • in case of obvious intention from the customer to damage our website.

ORDER CANCELLATION/MODIFICATION

All the orders can be cancelled or modified by the customer within a maximum period of 12 hours starting from the day of the order, except :

- Special orders : manufactured on order only, whose models are not in stock and we have to manufacture for our customers at the time of the purchase.
- Customized orders : modified by the customer and customized.
- Made to measure orders.

PRICE

The prices of the products on sale on the website shoes made for me, mentioned in euros, are those applicable at the time of the order execution by the Buyer. The sale prices can be modified by shoes made 4 me at any moment. This modification will be brought to the customer’s attention BEFORE he/she places any order, if required.

These prices do not include the delivery prices, charged in addition to the price of the purchased products and more generally any other specific costs pointed out during the order validation or later depending on the country. The various modes of delivery are provided hereinafter in the Terms and Conditions and can be modified at any moment by shoes made for me.

The articles and/or products are provided at the applicable price at the moment of the order execution.

The sale prices of the articles and/or products appearing in our website at the moment of the order noting are mentioned in Euros, all taxes included, excluding participation to delivery prices or availability. This they are likely to be modified at any moment given that the ordered merchandise is charged at the price applicable at the moment of the order noting. We do not collect tax/duties on orders shipped outside European Union. For all deliveries outside European Union, the customer are responsible for all duties, taxes and customs fees.

In case of discount prices (sales, special offers, stock clearance) we commit to applying this price to any order placed during the advertising period. The prices pointed out on our website are guaranteed for the on-line period and while the stocks last. They include the VAT rate applicable on the day of the order.

AVAILABILITY

Availability of each article and/or product is pointed out on the article and/or product information form and during your order summary.

Offers presented by SHOES MADE FOR ME are applicable as long as they are mentioned on the website and while the stocks last.

Information about the availability of the products is provided to the Buyer when he/she places his/her order. Any sold-out product will not lead to the order validation.

Shoes made for me will not be held responsible for the non-execution of the contract in case of "out of stock", excluding the case of special offers with no intention to sell off the stock, or in case of inavailibility of a product because of a case of force majeure.

In any case, and in the event of a product unavailability after the order execution :

  • The Buyer will be informed by e-mail as soon as possible,
  • The Buyer is able to check the detail of his/her order project and to correct possible mistakes until his/her order confirmation,
  • From the moment the Buyer confirms his/her order by clicking on the « Purchase » button during the ordering process, and after having checked in is/her basket the contents of his/her order, the Buyer will definitely valid the sale by paying and this will  be considered as accepting with full knowledge the Terms and Conditions of the order in question. More particularly, the Buyer will be considered as accepting the Terms and Conditions in question, the prices, volumes, characteristics, quantities and delivery periods of the products on sale and ordered by the Buyer.

This order will be confirmed by the sending of an e-mail to the Buyer. The Buyer is informed that this e-mail will be sent to the e-mail address entered by the Buyer during his/her order execution.

PAYMENT

For your comfort, Shoes made for me accept 3 methods of payment :

  • Secured CREDIT CARD 

The shipping of your order will be done as a priority in a 24h period maximum.

  • BANK TRANSFER

The necessary account’s number for your bank transfer will be pointed out on your payment page during your order.

The shipping of your order will be done after the receiving of your bank transfer on Shoesmade4me's account.

  •  Paypal 

SHIPPING AND DELIVERY

TREATMENT :

Your order is processed in a 24-hour period maximum depending on your payment validation.

(For payments via Cheque or bank transfer, the sending of your order will be done as soon as they are received)

PERIODS :

The delivery period is 3 to 5 working days* depending on the transporters.

*Workind days for any product in stock.

SHIPPING COST:

COUNTRIES INSIDE EUROPPEAN UNION:

The shipping cost the amount you will see on the order:

COUNTRIES OUTSIDE EUROPPEAN UNION:

For more than 1 item, the shipping will be calculated after place the order .

All the shipping from countries outside the European Union, the  VAT and customs costs are also the responsibility of the customer.

DELIVERY :

Delivery is made in compliance with your order. Every delivery is considered made as soon as the product is available for the buyer. The buyer must check the products when he/she recieved them and make any justified complaint in a 3-day period absolutely from the delivery and this, subject to debarment.

SHOES MADE 4 ME endeavours to respect the delivery periods as indicated when the order is accepted, depending on the reference logistic period within the profession. Shoes Made For ME reserve the right to adopt an alternative transport method if the package’s size or weight requires it. 

For any return from countries outside the European Union, the return VAT and customs costs are also the responsibility of the customer.

TRACKING :

We send you an expedition e-mail indicating your package’s tracking number, whether with Chronopost, Fedex, GLS or UPS.

If you are waiting for your package and the period mentioned in our tracking order e-mail is over, contact us as soon as possible in order to solve the problem.

Damaged package :

In any case, the package is owned by the customer and travels at his/her own risk. Packages leaving our premises are always checked and are handed over to the transporters in a perfect state. If the package is damaged, torn or open, it is your responsability to make any necessary complaint, even to refuse the package and contact us in order to inform us as soon as possible. If the damaged packaged was dropped off in your mailbox or handed over to your caretaker, it is then considered as accepted as is.

RETURNS OF PRODUCTS

Every article and/or product can be returned for an exchange or a repayment, excluding :

Every article and/or product can be returned for an exchange, excluding :

  • CUSTOM-MADE products
  • MADE TO MEASURE products
  • Products on special order which were customized (change of the material’s colour, special shoe size, product customization or any other modification compared to the base product ex: to put a leather pad of a shoe or change of type of soles compared to the basic article proposed or anything similar else).
  • Special orders : manufactured on order only, whose models are not in stock and we have to manufacture for our customers at the time of the purchase.

The choice and the purchase of one or several articles and/or products on our website are held under your only responsibility.

The impossibility (complete or incomplete) to use them because of incompatibility, particularly, can not lead to any indemnification, repayment of these custom-made or customized products, and shall not be held under Shoes made for me’s responsibility.

In any case to return or change some items, for countries outside European Union, the customer are responsible for all duties/taxes and customs fees.

The products must be returned new as received, with no traces of having been worn, in their original box. NO product bearing traces of having been worn will be refunded or exchanged

Instructions for return of products

Whatever the reason why you return the products to SHOES MADE FOR MEi, it is recommended to the Buyer to respect the following instructions in order to make return easier :

  • Ask for a return authorisation number with an e-mail after having explained the reason why you return the products.
  • Use the original wrapping to return the product.
  • Send the package to the following address :

                                   MCM SM4M
                                   C/Antonio Millon 24
                                   Local 6
                                   29780 Nerja
                                   SPAIN

In case where return is under Shoes made for me's responsibility, the delivery costs will be charged to SHOES MADE FOR ME.

In any case, to return  items, from countries outside European Union, the customer must pay the return costs as well as those of customs.

In order to be shipper, we must reinstate the package via DHL ( the same company of the shipping) so that VAT is not imposed on the product.

It will therefore be necessary to pay the total of, and we will send DHL to pick-up the package.

The products must be returned new as received, with no traces of having been worn, in their original box. NO product bearing traces of having been worn will be refunded or exchanged.

Important: the product (s) must be returned to our premises within a MAXIMUM period of 14 days from our validation letter containing the return number. Beyond this period, no return will be accepted and the package will be returned to the sender.

Return costs remain the responsibility of the customer. These will be deducted from the refund of the order when returning through our system. 

For any return  from countries outside the European community, the return VAT and customs costs are also the responsibility of the customer. 

* Orders accepted by PayPal must ship the return package by own way.

Customer service

For any question, complaint, information about one of your order, Shoesmadeforme make available for you a phone number  : +34 951 833 316

You can contact the Customer service Monday to Thursday from 10 am to 5 pm and Friday from 10 am to 12.30 am.

In case of phone indisponibility, you can write to the Customer service. We commit ourselves to answer as soon as possible at the following contact link : https://www.shoesmade4me.com/contact

For a better request process, please give the order’s number and any other reference enabling to identify you better.

Right to cancel

The Buyer has a 14-day period from the reception day, to return at his/her expense, the ordered products for repayment.

In compliance with European Directive 2011/85/UE, the Buyer has a 14 days period from the reception of the package containing the products ordered by him/herself or by the order addressee, to return the article and to ask for repayment without fee excluding delivery and return costs charged to the buyer.

Repayment will be done by bank transfer or Paypal return using the same payment method than to buy, expressed after he/she exercised his/her right to cancel, at the latest within the 30 days following the date when this right is exercised.

For any return or exchange from countries outside the European community, the return VAT and customs costs are also the responsibility of the customer.

We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order

Legal guarantee

The buyer benefits from the dispositions of the compliance legal guarantee and from the hidden defects legal guarantee.

Legal guarantee

The buyer benefits from the dispositions of the compliance legal guarantee and from the hidden defects legal guarantee.

TERMS AND CONDITIONS

In compliance with Article L.124 of the French Civil Code, non-emancipated minors are not able to establish a contract. Consequently, the orders intended for minors must be placed by the parental authority. In case of accidental collection of nominative data relating to a minor, the parental authority is able to appeal against their preservation and/or their transmission to a third party.

SHOES MADE FOR ME reserve the possibility to modify at any moment, and without notice, the Terms and Conditions in question. The order will be subjected to the Terms and Conditions when it is executed.

Consequently, the fact for every buyer, natural person or legal entity, to place an order implies the whole agreement and without reservation to this Terms and Conditions which supersede any other documents such as leaflet, catalogues, emitted by the seller and which only have an indicative value.

No particular condition can, except formal and written acceptance of the seller, prevail over the Terms and Conditions. 

Despite all the deployed efforts to guarantee you the accuracy of every data available on our website, consistent updatings of these data are made at any moment. We disclaim all responsibility as for any inaccuracy or omission of the data available on our website as well as any damage resulting from a fraudulent intrusion of a third party which would lead to a modification of these data. Our responsibility would not be held for all the inconveniences or damages inherent to the use of the Internet, in particular a rupture of service, an external intrusion or the presence of computer viruses. Colour reproduction on the articles and/or products on the website is not contractual in that envisioned colours can have a different appearance than the colours of delivered articles and/or products according to each computer configuration and to the picture quality for each screen, even each printing device. Consequently, despite all our attention on the pictures on our website to represent the articles and/or products in the most accurately way possible, slight differences may exist with delivered articles and/or products.