Exchange of products
EXCHANGE OF PRODUCTS
Every article and/or product can be returned for an exchange, excluding :
- CUSTOM-MADE products
- MADE TO MEASURE products
- Products on special order which were customized (change of the material’s colour, special shoe size, product customization or any other modification compared to the base product).
- Special orders : manufactured on order only, whose models are not in stock and we have to manufacture for our customers at the time of the purchase or other modification compared to the basic product (ex: to put a leather pad of a shoe or change of type of soles compared to the basic article proposed).
The choice and the purchase of one or several articles and/or products on our website are held under your responsibility only.
In case, to return or exchange items, in countries outside European Union, the customers are responsible for all duties/taxes and customs fees.
The impossibility (complete or incomplete) to use them because of incompatibility, particularly, can not lead to any exchange of these custom-made or customized products, and shall not be held under shoes made for me’s responsibility.
To ask for an exhange of product, it is recommended to the Buyer to respect the following instructions in order to make the exchange process easier :
- Ask for a return authorisation number with an e-mail after having explained the reason why you want to exchange the products.
- Use the original wrapping to return the product.
- Send the package to the following address :
C/Antonio Millon, 24
The products must be returned new as received, with no traces of having been worn, in their original box. NO product bearing traces of having been worn will be refunded or exchanged.
Important: the product (s) must be returned to our premises within a MAXIMUM period of 14 days from our validation letter containing the return number. Beyond this period, no return will be accepted and the package will be returned to the sender.
Return costs remain the responsibility of the customer.
For any return or exchange from countries outside the European community, the return VAT and customs costs are also the responsibility of the customer.
In the event that the return is under shoes made 4 me’s responsibility, the delivery costs will be charged to shoes made for me.
Products on sale or on discount :
We accept exchanges of products on sale or on discount.
From 30% discounts on a purchased product, the re-delivery costs will be charged to the customer.
For any question, complaint or information about an order, shoes made for me are to phone at: +34 951 833 316
You can contact Customer service Monday to Thursday from 10 am till 5 pm and Friday from 10 am till 12.30 am.
In case of unavailability, you can write to Customer service. We commit ourselves to answer as soon as possible at the following. Thanks for sending a message, following this link : http://www.shoesmade4me.com/contact
For a better request process, please give the order’s number and any other reference enabling us to identify you better.
The buyer benefits from the dispositions of the compliance legal guarantee and from the hidden defects legal guarantee.