Exchange of products
EXCHANGE OF PRODUCTS
Every article and/or product can be returned for an exchange, excluding :
- CUSTOM-MADE products
- MADE TO MEASURE products
- Products on special order which were customized (change of the material’s colour, special shoe size, product customization or any other modification compared to the base product).
- Special orders : manufactured on order only, whose models are not in stock and we have to manufacture for our customers at the time of the purchase.
The choice and the purchase of one or several articles and/or products on our website are held under your responsibility only.
In case, to return or exchange items, in countries outside European Union, the customers are responsible for all duties/taxes and customs fees.
The impossibility (complete or incomplete) to use them because of incompatibility, particularly, can not lead to any exchange of these custom-made or customized products, and shall not be held under shoes made for me’s responsibility.
To ask for an exhange of product, it is recommended to the Buyer to respect the following instructions in order to make the exchange process easier :
- Ask for a return authorisation number with an e-mail after having explained the reason why you want to exchange the products.
- Use the original wrapping to return the product.
- Send the package to the following address :
C/Doctor Ferran 12
Edificio Malagueta 1B
In the event that the return is under shoes made 4 me’s responsibility, the delivery costs will be charged to shoes made for me.
Products on sale or on discount :
We accept exchanges of products on sale or on discount.
From 30% discounts on a purchased product, the re-delivery costs will be charged to the customer.
For any question, complaint or information about an order, shoes made for me are to phone at: +34 952.03.08.33
You can contact Customer service Monday to Thursday from 10 am till 5 pm and Friday from 10 am till 12.30 am.
In case of unavailability, you can write to Customer service. We commit ourselves to answer as soon as possible at the following. Thanks for sending a message, following this link : http://www.shoesmade4me.com/contact
For a better request process, please give the order’s number and any other reference enabling us to identify you better.
The buyer benefits from the dispositions of the compliance legal guarantee and from the hidden defects legal guarantee.